Privacy policy
This website (“Website”) is owned and operated by Companion Enterprises Pvt Ltd (the “Company”).

The terms ‘Companion Travels’ or ‘Company’ or ‘us’ or ‘we’ refer to the owners of this Website. The term ‘you’ refers to the user or viewer of our Website.

This privacy policy (“Policy”) shows the Company’s commitment towards protecting the personal information as well as privacy made available to us by users of this Website and filled out the nature and type of information the Company gathers from users for the reasons of services, usage and disclosure of such information, and the protection measures adopted by the Company for safeguarding the information.

Kindly note that this Policy will only be applicable to the users / visitors of this Website and the information and data gathered on the Website and not to any other information or website. You are hereby advised and informed to read this Policy very carefully and must fully understand the nature and purpose of gathering and/or collecting sensitive, your personal and any other information and the use of, disclosure and sharing this kind of information. By requesting you and taking your consent for the services, you hereby also give consent to the Company sharing information with third party such as hotels / Guides / Car Drivers or transporters service providers engaged by the Company for the purpose of the services which are used to execute hassle free services and to the transfer and/or storage of user information and data across borders (in case if you prefer us to book your packages for Nepal / Bhutan or Sri Lanka/China/Taiwan/Hong-Kong/Dubai/Mauritius).

Terms not mentioned herein will have the meaning ascribed to them in the Company’s Terms and Conditions for this Website, as available at

This Policy also explains:

– The information regarding you when you are online;

– The purpose of cookies and similar technologies on our Website;

– Measures adopted by us to protect and use information we collect from and about you;

– The conditions or circumstances in which we might disclose or make available your details to anyone else or third party;

– Conditions or circumstances when we may use your details for contacting you; and

– How you can be made sure the information we kept about you is accurate and current.

Information Gathered

In general, you can browse our Website ( without revealing or disclosing your identity or any other personal information about yourself. However, in case if you may not be able to access certain areas or pages or services which needs registration or need you to disclose your identity and/or other information about you.

Information which we collect from you or any other user or visitor will be varying based on the activity you seek to involve or engage in and which may include your name, email id or address, your age, City based on your Internet Protocol (IP) address, your address, phone or mobile number and financial information such as Banking details or Credit Card details, if applicable. In addition, we may collect demographic information such as information about your computer, hardware, software, Internet Protocol (IP) address and connection type and other data that you may make available or typed in by you for surveys or online profiles. We may combine either demographic information with Personal Information (defined below) to customize our offerings or web pages for your preferences or interests.

Except for financial information of yours which you may choose to share, the Company does not collect or ask for any Sensitive Personal Information (“SPI”) in the course of providing the services. SPI means such personal information like your password; physical, physiological condition or mental health condition; any medical records or related history; any biometric information, sexual orientation and any finance related information (such as your bank account details or credit card numbers). SPI collected by the Company shall / will not be disclosed to any third party without your express consent, or as required by law. It is clarified that this condition shall or will not be applied to publicly available information, including SPI, in relation to you on this Website.

You acknowledge that in the course of availing our services, the Company shall receive SPI from content posted on this Website, and hereby you consented and agreed to allow the Company to keep and display the SPI collected in this manner on the Website and making it available in the same way as the content available on this Website.

Personal Information

“Personal Information” means that any information related to you which can be used to identify you and that is not otherwise publicly available or on internet by this website, including, but not only limited to, your first and last name, age, place of residence and an email address, phone number or other contact information.

We may collect Personal Information from you when you avail of any of our services or otherwise voluntarily provide such information. If you contact us with or for any query or complete and submit a trip questionnaire (as available on the Website) or subscribe to our marketing materials and newsletter, we shall use your name and email id or address to send the materials to you.

Cookies and Other Tracking Technologies

Some of our web pages may or may not utilize “cookies” and other tracking technologies. Definition of “cookie” is a small text file that can be used, for example, to collect your activity details on our Website which further helps us to analyze the response of this website page. Most browsers such as Google Chrome allow you to control cookies, including whether or not to accept the cookies and how to remove them. You may set most browsers to acknowledge you if you receive a cookie, or you can block cookies with the help of your browser, but kindly note that if you prefer to erase or block your cookies, you may again asked to re-enter your Personal Information for gaining access to certain parts or pages of our Website.

Tracking technologies may automatically or by default record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; CPU type; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; and dates and times that our Website is accessed. However, currently we are not using any Tracking technology.

This tracking technology allows web promoters to improve the Website and ultimately your web experience.

Uses of Personal Information
The purpose of Personal Information and other information received and collected from you is to provide the services you have asked for and to enable you to access and post comments on this Website, or any part thereof, and to contact when you asked for the same and when otherwise necessary. We may also use Personal Information for website auditing, research and analysis, which results in better access and improvement of our services. We may also share such information with third parties in certain or limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

It is our foremost responsibility to inform you first where we propose to use your Personal Information for any other uses. You have complete authority in such cases to withhold or withdraw your consent for your use other than as listed above.

Confidentiality and Security

We will keep confidential and protect your Personal Information except where disclosure is required or permitted by law and in such case we will intimate you.

We always follow generally accepted industry standards of privacy policy to protect the Personal Information submitted to us, both at the time of transmission and, once we receive it, for keep and dispose it. All information we collect is safely stored within databases controlled by us. The databases are stored on firewall enabled servers; access to these servers is only by password-protected and is strictly limited to authorized person only. However, we may also not forget that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and thus, we also do not encourage transactions through Credit card online. We prefer bank transfers as the mode of payment for booked services.